Extra Space Storage - 3538 - Glen Allen - Tom Leonard Dr

Looking for a place to hold my apartment items

Was looking for a place to hold my items while I switch apartments and heard great things about this location. Went in to talk with a gentleman and he was very nice and helpful.

Recommended: Yes

Wonderful

Definitely a great place for storage

Recommended: Yes

Excellent

Excellent facility. Convenient & clean

Recommended: Yes

Great!

Very convenient, great customer service, and very responsive!

Recommended: Yes

Met our needs wonderfully well.

Outstanding value and service.

Recommended: Yes

Excellent

Doug Cramer customer service exceeded expectations

Recommended: Yes

It was a breeze

The whole process of getting set up and completing paper work was easy and the storage area was clean and easily accesible.

Recommended: Yes

Excellent Customer Service & Clean Facility

I made my storage request on a Sunday morning online. I received a call from Suzanne, of LifeStorage, approximately 10 minutes after the facility had opened. She provided all the information that was needed, and more. Upon my arrival, Suzanne was professional, friendly, and very informative. The entire process took about 20 minutes including the viewing of the actual unit I would received. Suzanne went so far as to confirm, in the rain, that my access code was working properly. I highly recommend LifeStorage for a clean facility and excellent customer care.

Recommended: Yes

The staff was very welcoming and helpful

I am very pleased with my unit. It fit all of things and my unit was easy to find. I also enjoyed the staff they were very welcoming, inviting, and helpful. The place was very clean and organized. Thank you!

Recommended: Yes

Great First Experience

Love this storage unit. Itﾃ｢竄ｬ邃｢s spacious, clean and secure. All of the things I was looking for.

Recommended: Yes

Exceptional

This facility is beautiful and the gentleman that "checked" me in was the best! He was very informative, helpful, and walked me through everything. I really enjoyed dealing with such a wonderful person!

Recommended: Yes

Great ppl to work with

Susanne , was great , professional understanding and knowledgeable about the units , good price for the units I highly recommend it.

Recommended: Yes

Close to home and nicely run

Nearby where we live and easy to get in and out of.

Recommended: Yes

Renting made easy

This place is amazing, great customer service, apply completely online no need to speak with service representative unless you have your own lock, then itﾃ｢竄ｬ邃｢s just a easy return. Conventionally located, and ver secure.

Recommended: Yes

Good place for storage needs

Clean facility, well lit, courteous staff, convenient location, would recommend.

Recommended: Yes

Clean unit in safe neighborhood and friendly staff

Clean unit in safe neighborhood and friendly staff.

Recommended: Yes

Just what I needed

The facility is handy to my home, clean, easy to access, and the staff arw super helpful!

Recommended: Yes

Climate controlled on the first floor only

I was very disappointed with this place. After their promotion is over they automatically increased my rent. Given that I already felt it was high, that it was insanely warm in the summer and chilly in the winter on the second floor, I was beyond disappointed. The staff is nice and the place is clean. So two stars.

Recommended: No

Good price for convenient storage

I've never wanted to use a storage unit for a more "permanent" place to put my extra things but I ran out of safe places to keep things at home and found a deal at Life Storage that just made sense. Should the prices remain reasonable I see myself staying at this facility.

Recommended: Yes

An easy experience as it should be

An easy and simple experience as it should be. Doug and Susan were great.

Recommended: Yes

Clean, easy access, good price.

The space was easy to access. I was able to get my space, open it, and move items in without person-to-person contact. Orderly and clean street access area. Would recommend.

Recommended: Yes

Great experience

Susann was very friendly and helpful, escorted us to the unit, helped with the setup and then helped us switch to a different unit closer to the elevator. I had already received a phone call beforehand, which was also really nice. Great service and great experience! Facility is also nice and clean.

Recommended: Yes

Excellent Customer Service

This is my second time using a Storage facility. I chose this location because itﾃ｢竄ｬ邃｢s close to the area Iﾃ｢竄ｬ邃｢m looking forward to moving too. Doug helped make this process very easy. He talked me through everything, gave a tour and helped me get settled in the first day. He answered all of my questions and has made himself available for any future questions or concerns. Thank you so much Doug for your Kindness through out this process God Bless you for such amazing service.

Recommended: Yes

Great experience working with Zac Douglas!

This is the first time my family is using a Storage facility. We chose this location because it is close to home. Zac Douglas helped make this process very easy. He walked us through everything, gave a tour and helped get us settled in the first day. He answered all our questions and has made himself available for any future questions or concerns. Thank you Zac, we appreciate all your help!

Recommended: Yes

Great faculty and location is good!

Very clean and customer service is wonderful. I highly recommend!

Recommended: Yes