Prime Storage - West Valley

Service & facility are great.

Latch on locking mechanism sticky other then that great customer service nice facility

Recommended: Yes

Awesome fast and easy

It was simple fast and easy and cheap

Recommended: Yes

Easy move in; great customer service

leased this unit online and moved in; super easy and convenient

Recommended: Yes

My overall review

It was a good experience mostly there was a little bit of trash left from previous renter. Other then that it was good. The only thing I didn't like was it was good. The only thing I didn't like was it heated and 24 hours but it didn't mention when I got it was that i would have to pay extra $30 & $35 for each of them.

Recommended: Yes

Great place for storage

Great place for storage thank you

Recommended: Yes

Friendly

They were so friendly and worked with me. They didnt make us f Feel like we were inconveniencing them

Recommended: Yes

Gate issues

While the facility it self does what I need it to, the gate code did nothing. If the gate wasn't propped open you couldn't get in. What's the point of ha ung an automatic gate if it isn't maintained. Other than this, it was clean and reasonably price. But I also thought I got my first month free. That didn't happen.

Recommended: Yes

I would recommend to anyone!

Friendly customer service, fast registration process, fair prices, clean area/location. Super happy I chose this storage facility!

Recommended: Yes

It was overall a great experience.

So far they have been great to work with.

Recommended: Yes

Very friendly customer service

They were very helpful and understanding during my stressful time of moving. They helped me figure out the right size of storage unit I needed when I picked out the wrong size, I really appreciated their patience with me as well!

Recommended: Yes

The Online Software is essentially for the community to understand.

Quick and easy. It was an in and out process.

Recommended: Yes

So far so good totally happy

Alexis was awesome very polite, there's been nothing bad and I love the size of the storage unit.

Recommended: Yes

Clean and straight forward

It was very easy to set up the prices were where I needed them and I got my unit promptly

Recommended: Yes

Reserved a unit online for 50% off the first month.

They refused to give me the locked in discount I reserved online.

Recommended: No

Good sanitary experience

Spacious own self explained and coved friendly environment

Recommended: Yes

Price increase

Price increase about every 9-10 months .The entry gate don`t work all the time it either opens and stays open or works normal . I had a unit there once and got out of it about 6 months .Then they tried to get me to pay for months after I was out of there . I would not recommend this place to any one I know .If your smart don`t use this place of Prime Storage

Recommended: No

Marilyn Boyd

I like the space where you can drive up.

Recommended: Yes

Ice place

Friendly and clean. Good choice.

Recommended: Yes

Great service

The staff is very friendly and can get you into a unit fast and efficiently.

Recommended: Yes

Best prices around the valley

Best prices i found around the valley and lady up front was very nice and helpful

Recommended: Yes

Prime Storage

Every time I come by to the Facility It is always clean and other tenants respect your space and clean up after themselves. I just wish a couple staff members were friendlier. Once I was in my unit and a member was next to mine cleaning and didnﾃ｢竄ｬ邃｢t even acknowledge or Said Hi to me and I felt ackward and pressured to get outta there lol. But I love renting here and would deff recommend to others!!

Recommended: Yes

Storage

This is a terrible place to rent a storage unit!

Recommended: No

Met my needs

From the time I joined until now the price has doubled. I feel it is overpriced.

Recommended: Yes

For short time storage needs

Nice place for short term needs but expensive if you are just storing stuff you donﾃ｢竄ｬ邃｢t want.

Recommended: Yes

Clean and Caring place to store my treasured items.

I have used several storage sheds through the years. This is the only one that has been clean, rodent free and staffed by caring people.

Recommended: Yes

Love this place!

Great place for storage. Itﾃ｢竄ｬ邃｢s always clean and staff is pleasant.

Recommended: Yes

Unprofessional Office

Everything was great with the exception of the office person. I told her that I would be there to sign up at 10:30am. I had all of my errands planned out by where they were located and time frame. I get there at 10:32am and there is a note on the doors saying she will be back in 15 minutes. Why didn't she tell me that on the phone? I had to go on with my day and come back later..wasting gas and time. When I mentioned it to her when I came back she states she had to walk around the lot. Again why did she not tell me that before. Very unprofessional******

Recommended: Yes

Great experience

Very nice friendly helpful and clean

Recommended: Yes

Great facility

Customer service was great to work with! The facility has active security cameras, it is gated, and they have climate controlled units available. I definitely recommend this facility.

Recommended: Yes

Excellant Customer Service

They were very helpful and kind and quick, I would recommend them in the future.

Recommended: Yes

Just wish it had better lighting. My unit is inside which makes it dark.

Great customer service, very clean.

Recommended: Yes