Daniel
Sep 24, 2025
Good unit, but move-in process was troublesome
The storage unit is actually bigger/taller than one of the same size at another place, and had a light installed which is a bonus.
Unfortunately, the reservation and initial access process was painful. After signing up for an assigned unit, the access code was never provided. We had to arrive onsite, and talk to a service rep via video call at the kiosk to get an access code. Then, once in the gate, the unit was still locked. Again we had to call the rep, who cancelled the original contract and we had to sign a new one for a different unit. Now we had access to a unit. When we came back an hour later, the code no longer worked, so we had to call again. After a few more minutes, we had access and could move on. This was unnecessarily complicated and frustrating, but at least this process only happens once.
Recommended: Yes
Mike
Aug 05, 2020
Starla is great and facility is clean and secure.
Appreciate Starla working with us to choose the correct unit for our needs. We were in/out within 30 min. with keys in hand.
Recommended: Yes
Barnestormers Armory
Jul 08, 2020
Starks is a star
Starks is a star! Without her I would not be in your system.
Awesome customer service!
Recommended: Yes
Zach Allen
May 22, 2020
Everyone was extremely helpful
Everyone was extremely helpful. Facility is secure and very clean.
Recommended: Yes
Kimberly
May 19, 2020
Great staff and location
The staff is so friendly and the facility is very clean and easy to get in and out of. Glad we chose this location
Recommended: Yes
Pamela Gray
May 22, 2019
Easy to rent
Easy to rent. Near home, so convenient. Auto pay is great.
Recommended: Yes
Ellee27-Plano
May 15, 2019
Good Facility- Great Service
Excellent customer service! Property is clean and well lit. Rates are reasonable. Definitely recommend!
Recommended: Yes
Leila Bello
Apr 13, 2018
Great location and Mgr.
Great location and Mgr.
Recommended: Yes
Terry Williams
Jan 26, 2018
I enjoyed my visit with the store ...
I enjoyed my visit with the store manager she was courteous and personable. The Rental process was quick and fairly painless when we were finished in short order. The facility was easy to locate easy to access and appears to be secure and clean.
Recommended: Yes
Dianna Robbins
Jun 09, 2017
Clean facility. Friendly staff. Easy access. Reasonable rates.
Recommended: Yes
Haider Chaudhry
May 23, 2017
Excellent service
Property manager Mr Nate very helpful and courteous
Takes good care of customers
Recommended: Yes
Daniel Lemmons
May 12, 2017
I've been renting with Public Storage in California for decades now and I've always been pleased with them. The manager was helpful when I had an issue with my unit in California.
Recommended: Yes
Andrew Thrasher
Apr 07, 2017
Best storage around! This location has had my business for the last 5 years and will continue to get my business as long as the staff continues to offer top notch service like they always do!
Recommended: Yes
Tammy
Nov 06, 2016
April has been absolutely wonderful. The premises are always clean and very nice looking. April is easy to work with and took care of any issues immediately. Good service is rare these days so her warm customer service was greatly appreciated! I highly recommend the West Plano Parker location!
Recommended: Yes
Eric Jacobson
Sep 06, 2016
Very helpful..
Have recommended to others already, GREAT CUSTOMER SERVICE.
Recommended: Yes
Pamela Gray
May 04, 2016
Reserving online was convenient
I liked the fact that I could reserve my space online, then the next day just sign the papers and pick up the key. The Gentleman at the desk was pleasant and professional. My space was clean upon inspection. I like the gated/coded access, both entering and exiting. So far Public Storage has been a pleasant experience.
Recommended: Yes
Thomas C
Apr 06, 2016
No issues
Clean and straightforward storage unit and process.
Recommended: Yes
Alex C
Jan 13, 2016
Great Storage Experience.
Tonya was phenomenal to work with. She was able to get exactly what I needed and get the process closed in a reasonable amount of time. The price was very good for the unit and the facility is close and well protected. Great facility for your storage needs.
Recommended: Yes
Karmen Mcclain
Jun 03, 2015
Excellent management
Well trained staff was extremely helpful and knowledgeable.
Recommended: Yes
Nicholas Nadeau
Apr 12, 2014
Not what the best deal or what was explained at signing
I asked for the cheapest unit for about 2 months that was driving to CT to get my stuff out of my other Public Storage in Manchester CT and that I was upsizing and finally rejoining my space. She gave me a unit with two doors. I specifically asked if I only needed the one lock she said yes. About 10 to 14 days later I was called by another property manager saying my unit wasn't locked. Well I was furious came up there and it was they just wanted me to spend another 20 dollars to pay for a lock for the other door. I wasn't happy about this at all. Not good service.
Recommended: Yes
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