Prime Storage - Shallotte

Great experience

The ladies at Prime are da bomb diggity! You have some great staff at the Prime in Shallotte.

Recommended: Yes

Prime was amazing.

Our experience at Prime has been great. Staff is amazing.

Recommended: Yes

Great price and perfect location

I needed a space to store a few items for a few months. I really appreciated the online registration. I didn't have to take valuable time on moving day to fill out paperwork.

Recommended: Yes

Great place

Great place, clean facility and knowledgeable staff.

Recommended: Yes

Staff is very friendly an helpful. Safe place to store.

I really liked how friendly they were and they tried to give me a discount but something happened to where it they werenﾃ｢竄ｬ邃｢t able to. I love the location an the draining system in place made me feel a lot safer leave my things with this facility. Their fence is another assurance with its piked tips. The buildings with inside units are well managed plus temp controlled. Overall great experience thanks

Recommended: Yes

Extremely courteous and helpful personnel

I started out with a very customer friendly person and through out my experience with prime storage I felt all the people I dealt with were very attuned to my needs and were very very helpful.They took time to help me find the right unit that fit my needs. I was truly appreciative

Recommended: Yes

mold in climate controlled unit

The facility is clean, and although it seems there are regular rate increases to our storage units, the price is still one of the most reasonable compared to other facilities nearby. The facility is secure, the manager does make a lot of effort to address our concerns. Our main concern are the regular rate increases. We have been storing there for numerous years, and we feel there are few incentives for long term renters. Secondly, we have had leakage issues in both our large storage unit and our smaller climate controlled unit which have caused us to have to file an insurance claim. Why pay for a climate controlled unit that can't even be safe from the elements? Why should I have to pay for insurance to cover what you would think you have already paid for?

Recommended: Yes

Easy access

Super easy to rent online and a very convenient location right off of 17.

Recommended: Yes

Great place to store your belongings.

Everyone was very nice and did not mind taking us to look at the units before we got it. It was not a long process neither.

Recommended: Yes

Affordable and easy access

Great staff. Clean units. I would recommend this place to all my friends

Recommended: Yes

UPDATE from 1 star review left 3/23/2021

On 3/23/2021 I had left a 1 star review for this facility. I am pleased to report that Prime Storage has since help resolve my issue with the insurance company. I don't seem to able to edit or remove my original review, so I am leaving a new follow-up 5 star review based their help escalating and resolving my issue. Please know the staff is very patient and the management cares about their customers!

Recommended: Yes

Loss leader rate, beware

Storage unit perfect, access great, but a 31% rate increase after one year, seems a little excessive. I wouldn't have any customers left if I increased rates 31% a year. This unfortunately, a common practice in the storage facility industry

Recommended: Yes

Continuously goes up & the benefits are going down

Since we started with Prime Storage they continue to increase prices & yet constantly are taking away all security measures. If I had someone to help me clear out the unit I would - I am very disappointed with Prime Storage

Recommended: No

good dry climate storage

frequent price increases are excessive recertification of homeowners insurance for established tenets is an added irritant

Recommended: Yes

Good and Easy

Very easy storage facility to use. BUT, parking boats, cars, and trailers in an alley and in front of the entrance to our storage becomes increasingly difficult to access when there are two cars or more. Our visits are random and during the week to avoid this traffic block

Recommended: Yes

See below

Clean facility. Good climate control, which along with cost to rent long term, is most important. Although less secure, because there are no longer code entry locks on warehouse entrance doors. Overall, a good storage facility.

Recommended: Yes

The price went up with no notice. Not happy about that

Not happy about the price hike. And they charged the price even higher charging me for insurance even though I had coverage through homeowners insurance. Not good!!! And they would not refund that amount even though I brought a letter of coverage.

Recommended: Yes

Clean, well kept and out of flood plain

We have had two units here, a inside climate controlled and a outside storage. The facilities are clean and well maintained and it seems to be out of the flood plain. After three big hurricanes, everything stayed dry. Especially when my outside unit is at the end of the building and next to one of the drainage ditches. My only negative is the price continues to rise, so much so we may have to move out.

Recommended: Yes

Clean, out of the flood plain, but getting a little pricy.

We have had two units here, a inside climate controlled and a outside storage. The facilities are clean and well maintained and it seems to be out of the flood plain. After three big hurricanes, everything stayed dry. Especially when my outside unit is at the end of the building and next to one of the drainage ditches. My only negative is the price continues to rise, so much so we may have to move out.

Recommended: Yes

Convenient and secure

Facility is clean and convenient. The security is excellent. We are very happy to have a storage unit at Prime Storage in Shallotte!

Recommended: Yes

Storage

Awesome personnel, treat you like a long lost cousin

Recommended: Yes

Convenient, clean and reasonably priced.

Moved to the area and did not want to deal with putting things in attic via ladder in garage. This storage is convenient and has reasonable prices. The folks in the office were helpful and friendly. Paperwork taken care of in less than 10 minutes. Moved things in over the next couple of days. Unit was clean and security appears very good.

Recommended: Yes

Great, friendly staff.

Clean and spacious. Staff was helpful.

Recommended: Yes

Great customer service by Robin

Excellent experience highly recommend

Recommended: Yes

Great palce

Prime was actually recommended to us and we love it.We have been late once and they worked with us not like other storage places...they work with you buildings are nice clean the people are friendly I will definitely be recommending this place to others

Recommended: Yes

Excellent experience!

Very pleasant experience,staff very helpful and thorough !

Recommended: Yes

Great experience !

Excellent customer service ! Very pleased!

Recommended: Yes

Great staff to work with u on renting a storage unit.

Excellent staff. Very helpful.

Recommended: Yes

Great Customer Survice

Quick and Easy Process and very clean facility.

Recommended: Yes

Very clean, well kept and affordable

This time I was only renting a small, very small unit and searched the area for the best price. This storage facility was perfect even though I live right next door to one and the trip is 15 minutes to get here. Prime storage is extremely secure, very well kept and very clean. I would highly recommend this storage facility.

Recommended: Yes

Awesome customer service and good bargain

This storage unit at Prime Storage meets our needs perfectly. Good price and the staff worked hard to get us the right storage unit for the right price.

Recommended: Yes

Robin was very helpful and knowledgeable in the selection process.

Convenient to my residence in Sunset Beach, NC. Very easy access and I was happy that Robin the manager was able to extend the hours of access to the facility. I will definitely recommend Prime Storage to my friends and neighbors.

Recommended: Yes