KO Storage of Farmington - Delassus Rd

Overall good, but for one BIG cust service error

Based on my recent conversation with a customer representative, the reason I have decided to move out of Unit D22 in Farmington seems to have been well documented, first by the representative I spoke with Sunday, March 29th at 3:43 p.m. to report the incident, and again when I called to schedule my move-out, which was Thursday, June 25th at 5:44 p.m. The female representative I spoke with Thursday cited the incident, which told me it had been documented. I will explain here, as well. I rented the unit to store my vehicle. After parking it, I would be walking out on foot. I had called to explain the situation and confirm that I would, in fact, be able to exit on foot. The customer service representative told me that I would. I wanted to be certain, so I asked him a couple more times during the conversation. Each time, he assured me that I WOULD be able to. HOWEVER, on Saturday, March 28th, when I parked my car and walked to the gate, I was NOT able to get out. I also was unable to reach anyone in customer service because they had closed. *** A customer service rep should be available at ALL times that a customer has access to the facility, for this very reason. *** There was no one around to assist me, so I did the only thing I knew to do at the time, which was to call the police. Two officers arrived and assisted in getting me out, which not only was embarrassing, but created a lot of stress that I wouldn't have wanted ANY time, but especially not then, for I was departing at 4:30 a.m. the next morning, heading out-of-state for orientation with a company I had just hired on with. I have rented from other secure facilities, which have always utilized a system for secure entry AND exit. I WILL SAY THIS: Any time I have spoken with a representative, they were ALWAYS professional and accommodating. The aforementioned is the ONLY reason I did not give customer service that 5th STAR.

Recommended: Yes

Easy rental process

I what was Leary about? I'm getting a storage shed online, but it worked out great. The process was smooth except for issues. Let's say the documents, be sure too, check every box. That is it's needed that

Recommended: Yes