Public Storage - Cranston - 604 Park Ave

Go somewhere else!

Office was not staffed on move in day during posted office hours. When I called they said the attendant floats between properties and an advanced appointment is needed to ensure the office is staffed. Carts are available only during office hours. And the 3rd floor is full of rodents.

Recommended: No

For the price....it's good

The facility is clean enough. Elevators through the double doors, with maybe 6 carts around. Easy to navigate. What temperature is it even on most of the time? It was humid/muggy when I move my things in and moving large quantity makes for a very sweaty time. It makes me dread going in. Wish i can go late at night just because i think it would be cooler. Also, the website said I can return the key provided but the clerks there won't take it.

Recommended: Yes

Need Breadcrumbs

Definitly need breadcrumbs for first time movers… I.e. Elervator 3 rows ahead. This row 1 - 5. Color Coded rows or numbers, so everything does not look the same. Lots of wasted time lost.

Recommended: Yes

Good experience overall

Staff was great. Had a issue it was swiftly and easily resolved. Overall a good experience

Recommended: Yes

Excellent

Excellent service , online prices were a steal

Recommended: Yes

Amazing

Not bad had space at short notice and flexible

Recommended: Yes

Great location

Great customer service and the office was on my range that I needed

Recommended: Yes

Great clean facility

Easy access friendly staff Clean

Recommended: Yes

If you need a storage unit why not make it this one

Great facility and the woman working at the front desk was very friendly and a great help to me trying to figure how it all works. I'm sorry I forgot her name but I'm sure everyone there was just as helpful.

Recommended: Yes

Christine was very helpful and knowledgeable

Christine was very nice and VERY helpful. She puts the customer first and went above and beyond to help. I would recommend this facility.

Recommended: Yes

Excellent work and customer I was very...

Excellent work and customer I was very impressed...

Recommended: Yes

Extremely clean and great staff

The check in process was quick and easy and Kari understood I was in a hurry to move my stuff in so I really appreciated that she sped through the finalization of the reservation and payment process, making sure I understood everything of course.

Recommended: Yes

Good overall

I arrived late to find no one there; I had to wait a few min for someone to come back to the office, but the people were kind & helpful, explaining everything clearly. The facility was nice & clean. I didn't like being sent a bill for next month before my stuff spent a week in the facility.

Recommended: Yes

Great service. Very quick and friendly.

Excellent service. Very fast and clean facility.

Recommended: Yes

Excellent people

Wonderful friendly helpful staff.

Recommended: Yes

Good place to store

Helpful desk. Nice facility. Free use of moving carts is great as well.

Recommended: Yes

Great service

Great service Quick , thorough and friendly

Recommended: Yes

well done.

Place is clean. Front desk is nice. Easy Access

Recommended: Yes

It's all good everything went well and...

It's all good everything went well and your staff was great. Love the security as well.

Recommended: Yes

Great Service!

Great service and unbeatable rates!

Recommended: Yes

best place

best place to store, wide options, can do better with the carts

Recommended: Yes

Wonderful

Wonderful! The staff are great! When I signed up for a unit O had a very pleasant experience in with this Public Storage location so if you want a nice unit and friendly staff this is the right place.

Recommended: Yes

Great experience

Great experience, great company and great customer service

Recommended: Yes

Excellent

I was very pleasant with David and the staff of the company. They made me feel like second home.

Recommended: Yes

Very good customer service

Very good customer service. Clear instructions and directions as to how to navigate and access the storage. Friendly and very helpful. Explained prices and how payments work.

Recommended: Yes

Manager was beyond excellent

Manager was beyond excellent , informative and all around positive experience

Recommended: Yes

Great facility and staff

Great facility and staff. The security is top-notch, the orientation was comprehensive and the rates are competitive. Would recommend.

Recommended: Yes

Good unit, bad marketing

The facility is nice. I like that it's climate controlled and I like the gate access with security codes, and the person that helped me was great. I don't like that creating a reservation online only reserves the price, not the unit. It's a minor compliant, but I don't feel that the website made that clear. I scheduled my start date out farther assuming it would be held, but when I spoke with someone, they said it only holds the price.

Recommended: Yes

Broken gate

The only concern I have is that the security gate is currently broken. Someone hit it with a car and it has yet to be repaired.

Recommended: Yes

Excellent customer service and...

Excellent customer service and professional management.

Recommended: No

The best customer service ever

The best customer service ever. I would recommend this Public Storage to anyone looking for a place to store their belongings.

Recommended: Yes

The service was great

The service was great, very nice assistance through phone and in person. I definitely recommend public service.

Recommended: Yes

Rick at Cranston was FANTASTIC. Your website LIES.

Rick at Cranston was FANTASTIC. Talk about wonderful customer service and willingness to work with a new customer. He was VERY diplomatic cleaning up a MESS made by corporate. Your website is very DECEIVING. You claim that I had a reservation but all I really had was a locked in rate. You indicate that by reserving online the process will be fast, easy and get rid of the hassle. That is a LIE. There was only one unit left and if I hadn't RACED to get there on my check in day it would have been sold to someone else.

Recommended: Yes

Very helpful staff!

Chastity and Christina were so helpful, patient and friendly! They were clear and concise about various options and made sure I was happy with my choices.

Recommended: Yes

David was very knowledgeable and helpful

David was very knowledgeable and helpful

Recommended: Yes

The manager was very nice

The manager was very nice. She showed us not only what we rented but another size just to compare and make sure our choice was the right one.

Recommended: Yes

Janieca was amazing very informative, Very happy we got to interact with her! 5 Stars!

Recommended: Yes

Great place!

Friendly and efficient!

Recommended: Yes

Very helpful

Very helpful, curtious and received quick and timely service. All questions answered and all arouns great experience.

Recommended: Yes

Friendly service representatives. They were very helpful!

Recommended: Yes

Phenomenal service!! Chastity went above and beyond and was able to meet all my needs. I highly recommend this place to store your items.

Recommended: Yes

One of the best storage I have ever visit very professional very clean in other words - this place it's easy and simple - plug and play!

Recommended: Yes

Overall a great experience

Overall a great experience. Mia and Tyler are both very knowledgeable about how much storage space you may need. Park Ave facility is clean and bright. Everything was explained when questions were asked. Hours are accommodating.

Recommended: Yes

Good but manager was pushy

Very clean facility. Whole process was fairly streamlined and quick. Only reason for just 4 stars is that the manager was quite pushy with extras that I didn't need: boxes, tape, packing material. Also, it wasn't completely clear why I had to buy a lock from them rather than use my gym lock. Manager said that it was required but I'm not so sure as I saw gym locks on other units.

Recommended: Yes

Easy to use

Easy to use. Friendly staff. Clean facility!

Recommended: Yes

My rating on Public Storage

So far, the employees I spoke with before renting were very friendly, helpful and knowledgeable. My experience with the representative at the front deskin was very professional, friendly and knowledgeable. Explained everything to me than walked me through every step of the way. Walked me right up to my storage unit and answered any questions I had without hesitation. I would highly recommend Public Storage to anyone in need of renting storage units.

Recommended: Yes

Amazing

Its so amazingly clean and highly secured. The professionalism is at its highest when it comes to customer service. I'd compare it to 5 star 5 diamond hotel customer service.

Recommended: Yes

Pleasant Experience

Conawa was both knowledgeable and very helpful. She was a joy to deal with.

Recommended: Yes

Great! Secure! Amazing Staff!

I made the rightist on in choosing Public Storage! Idis was a huge help and very kind.

Recommended: Yes

Bad parking design

Disappointed in the designs. There is a incredibly small amount of parking behind gate and also disappointed in the fact that there are only a few dollies available, which you have to walk around to the front of the building as apposed to walking through the building. This is extremely aggreivating the pooring rain. On another note the facility is extremely clean and the staff was pleasant to deal with.

Recommended: Yes

I was treated with respect I was showing what I was renting and employee named Kim she really helped a lot

No comment of how to make it better when you have employees that understand what you need and explain everything step by step

Recommended: Yes

Excellent

Last week I rented a storage container at Pulbic Storage, located on Park Avenue in Cranston, RI. I was very impressed with the women that showed me the container and all the help I received. The first day I was there to use the container the Manager, Chastity, was extremely helpful. She was working alone that day and my wife and I were very impressed with her running around to help everyone who was there. Locking the door, running to the loading area, running back and helping everyone within a minimal amount of time. I like the cleanliness and security too.

Recommended: Yes

Best possible outcome!

The manager, Chastity, was very professional and pleasant. Even though a number of people all came in at once when I was there to view and rent my unit, she handled all with courtesy. The facility is quite clean and well lit. On the day I moved some furniture in with a good sized truck, another employee was also courteous and accommodating about helping with the gates. Couldn't have gone smoother, or better! Period.

Recommended: Yes

The Perfect Storage

First and foremost, let me say, the customer service is Excellent. Professional with a Sincere concern for the items I'm storing. The Spaces are clean and plenty of lighting and left me feeling secure. I actually moved my items in on the night of the Blizzard and thought it might be a hassle for them. Instead I received all the time, explanations and answers I needed as well as showing me 2 units. I was not rushed and felt good by the time I left. I have used other PS companies in RI before. But non surpass the one on Park Av in Cranston RI. Thank you for being there for me and my belongings. I will definitely rent from this PS again, when I need to store more items.

Recommended: Yes

It was great

You guys are very nice and professional my experience was great

Recommended: Yes

PS in Cranston RI was great

This Public Storage location as great. The place is clean, the prices are competitive, and the service as terrific. Thank you!

Recommended: Yes

Nice facility.. Bad lighting.. lights turn off after 3 minutes

This is a very nice facility and a great price.. The only issue is the lighting only stays on for 3 minutes.. very annoying. The motion light sensors are supposed to be adjusted... been waiting weeks...

Recommended: Yes