Diana Bartlett
Jun 08, 2025
Easy move
The facility was easy to get around and customer service was excellent!
Recommended: Yes
A
Aug 27, 2024
Easy move in
Easy to find and move in. Storage facility is close to UHaul where I needed to return a truck.
Recommended: Yes
Roma Nevrekar
Aug 25, 2024
Good facility
Good storage facility for our needs and excellent staff
Recommended: Yes
James Sevier
Jun 30, 2022
Charles is clearly in charge at the East Boston Facility.
Absolutely painless process with such a professional and friendly staff. It's really all about the service, and Charles delivers. I am confident in the security and was pleasantly surprised with the rental rate on my 10X10 space. Super clean facility without weird smells, 😂
I highly recommend Cubesmart Boston to anyone looking for a great place to park your excess.
Recommended: Yes
Sarah
Oct 03, 2021
Great place to store your things
Charlie was wonderful, professional, and made a very stressful day into a much easier one.
Recommended: Yes
浏牡
Dec 01, 2019
Very nice place
Clean and accessible ,good price
Recommended: Yes
Rosana
Sep 02, 2019
Fast and efficient
Fast and efficient service. Would rent again
Recommended: Yes
Scott
May 01, 2018
the move was easy and staff friendly/helpful.
Moving was easy. I would have liked to see the location of the unit before renting (proximity to elevator) but I didnt ask...
Recommended: Yes
Gianna
Apr 30, 2018
Excellent customer service
Very easy and helpful to use.
Easy set-up and not a bad location.
Recommended: Yes
Eliza Nimon
Apr 22, 2018
Good customer service
These storage units are in east Boston so itﾃ｢竄ｬ邃｢s a bit out there but price was better and itﾃ｢竄ｬ邃｢s close to airport which is important to me. Casey was very friendly and thorough with paperwork and walking me through everything.
Recommended: Yes
Zachary
Feb 19, 2018
Clean. Friendly staff. Need more carts for moving items
Clean facilities and great customer service. Reasonable pricing considering the area. They need more carts to haul supplies form your vehicle inside. Especially considering my unit is on the third floor. Elevator could use some work. 3rd floor button barely worked.
Recommended: Yes
Laetitia
Feb 14, 2018
Flawless
Flawless move-in experience thanks to an attentive staff. Great prices for the city.
Recommended: Yes
Braima
Dec 06, 2017
Good place
Good pricing for what I need. My only issue is the numbering system is ridiculous, and made my move in hide and seek experience. When i went to the office tgat morning thwy were still closed at 10, though tgey open at 930. I get it traffic in the city will get you. All, in all nice place so far.
Recommended: Yes
教敦獲湯
Oct 26, 2017
Nice place to lock the staff that we donﾃ｢竄ｬ邃｢t have room at home
The place is always in good shape, very clean and organized, costumer service are nice and friendly people
Recommended: Yes
Jacqueline G.
Sep 14, 2017
Large, clean, less expensive storage space
We had to wait to check-in because office was closed. While waiting we unloaded stuff onto two carts, so the time wasn't wasted. Outside of that, check-in was smooth, customer service was great, and pricing was less than other storage places. I would definitely recommend CubeSmart.
Recommended: Yes
Dwayne
Aug 18, 2017
Pretty good experience
This was a pretty decent experience, I would prefer more email communication, however, as talking on the phone at times was a little difficult.
Recommended: Yes
Dominique
Jun 20, 2017
Great customer service from Mikel.
Affordable relative to nearby facilities. Excellent customer service. Not thrilled with the mandatory monthly insurance fee of $17 that appears to cover none of the things likely to happen in storage. On my unit, that meant an increase of almost 20%. Advertisement I saw seemed to indicate it was a 1-time fee.
Recommended: Yes
Kevin
Jun 07, 2017
Pretty good
The building itself looks very new and very modern. There's no rust or trash anywhere. Security cameras are located all over the place and the ambient temperature is good. I noticed that it is generally well kept. However, getting ahold of someone from the office is not always easy.
Recommended: Yes
Richard
Mar 14, 2017
Accessible and convenient
Pretty good place to keep your stuff
Recommended: Yes
Melanie
Jan 17, 2017
Great customer service
Very happy with price and customer service
Recommended: Yes
Martha-Margaret
Jan 10, 2017
It was a decent space
The customer service was great and helpful
Recommended: Yes
Mark Stefanov
Sep 29, 2016
The storage is perfect with a good near-the-airport location.
Me and my friend found the storage perfect with a reasonable price. We even got a discount.
Recommended: Yes
Tamara Herrera
Aug 30, 2016
IT's nice
Some trash in the hallways but the storage unit itself was clean
Recommended: Yes
Andrew
Aug 30, 2016
Easy enough
Easy to move into. Pretty expensive. They have a truck to use but it costs more and you can only use it during office hours.
Recommended: Yes
Roshni
Aug 29, 2016
It was easy ans smart way to store
Clean,easy and wonderful experience
Recommended: Yes
Sheridan Germann
Jun 30, 2016
Everything went as planned
This is our first experience with putting things in storage, and it was a good one.
Recommended: Yes
Kevin
May 28, 2016
Professional
The facility was extremely accessible and easy to use. The staff made everything simple and clear. I was awfully impressed with how quickly I was able to sign my lease.
Recommended: Yes
Hannah
May 23, 2016
manager made the experience fun
I would recommend this service to a friend especially because of friendly service and many access points
Recommended: Yes
Abigale
May 17, 2016
Overall, no problems
Place was clean, the manager that helped settle everything was very helpful. Didn't love that I had to get insurance due to the extra cost, but I understand the purpose of it.
Recommended: Yes
Lori
Apr 25, 2016
Helpful staff. Clean building & units. Good security.
The lease process was made super easy by the helpful office staff. They did a great job walking me through the process, and explaining the rules of the storage facility. The storage units are well maintained and clean which made it easy for me to move my stuff in right away. The building has a lot of cameras and secured gates / doors which can only be accessed by codes (which indentify the person by their unit). These extra precautions gave me piece of mind my items would be secure there.
Recommended: Yes
Alyssa
Apr 17, 2016
Overall the process was easy
The process was easy. Computer wasn't working and they had to push my first free month to the second month
Recommended: Yes
Richard
Apr 08, 2016
Good place
Friendly customer service, nice location and great price
Recommended: Yes
Richard
Mar 28, 2016
I'm happy and satisfied
Good customer service and overall
Recommended: Yes
Richard
Mar 22, 2016
杯潤
Overall very convenient , but need a restroom out of the office
Recommended: Yes
susan
Feb 23, 2016
online was ok but had false information.
The facility plays a lot of games. For starters they say first month is free but its not. They just wave the first months fee because with all the other fees they add on you would walk out. They force you to buy there insurance no matter what per month unless you have renters insurance to cover it. Not a state law a cubesmart law. The price you see online is a basic price before they stick the real price on you with fees on fees.
Recommended: No
Melody
Oct 28, 2015
The customer service Representative named Larry was very helpful.
Recommended: Yes
Tracy
Sep 04, 2015
Recommended: Yes
William
Sep 02, 2015
Good service, good size.
Very friendly manager, showed me the ropes. Unit was a great size for what I needed (two bedroom apartment). The facility is clean and logical and everything works well.
Recommended: Yes
James
Aug 17, 2015
Representative stayed open after close so I could move into my unit and unpack everything I needed to unpack. Was very appreciative of that gesture.
Recommended: Yes
John
Aug 05, 2015
Good facility.
I was unaware of all the fees when I signed up.
Recommended: Yes
Jeffrey
Jul 24, 2015
Exactly what you pay for
Hours are good so I can get my things when I need and the staff is really nice so when I need a new item from the store or have a question they are there to help
Recommended: Yes
Teniel
May 25, 2015
Clean, Secure, Excellent Customer Service!
The storage unit and its facilities were excellent. Customer service rep on site went above and beyond to assist me with finding the right sized storage unit and to provide moving trolleys to help with moving the stuff to the unit. Excellent, excellent service! They even have a small truck that you can use for free as long as you are a customer! Reasonable prices! Couldn't have asked for a better storage facility.
Recommended: Yes
Sarah
May 15, 2015
Good price, but unclean and inefficient
The unit offered by CubeSmart was comparatively the most formidable anywhere near the Boston area. It also included a 15% price reduction for students, and half of the first month -- perfect for two grad students who need to store their things for the summer. However, our Cube came with large dark sticky stains on the floor - I think they were oil. We couldn't move our boxes there. It took an hour to check in to get our cube, and then the garage door that was supposed to let us in stopped working due to a technical failure. There were no trolleys by our end so we had to run to the next side of the building to ask for trolleys. Took much longer to move in than we had anticipated.
Recommended: Yes
Kyle
May 07, 2015
Recommended: Yes
James
May 06, 2015
it was a good experience moving in. staff was very helpful.
Recommended: Yes
Nilsen
May 03, 2015
Excellent
They couldn't have been more helpful and nice! They have a car that you can borrow if you are moving in as well.
Recommended: Yes
Jose
Mar 04, 2015
Storage
This place is huge. The 2 employees Alanna and Kai were friendly and helpful. The added bonus was finding out you can use their truck (if available) to move in with. This is only for moving in and not out. Also it's only for a certain timeframe (4 hours I think). Plenty of time if you have help from your friends....apparently which I don't have because I did this all myself. Anyway, this was a great choice for me.
Recommended: Yes
John
Dec 08, 2014
Very friendly, the employees answered all of our questions and were very nice. The space was clean and having 24 hour access is the best!
Recommended: Yes
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