10 Federal Storage - US-50

Just moved in

The place was clean and easy to get to

Recommended: Yes

Getting the code was a joke

The facility is nice but customer service is a joke. I had to call 2 dozen times to finally get the code into the gate. Then I get to the gate and the keypad doesn't work. So if I need in I have to text open everytime. Can someone fix the keypad on the outside of the gate? One gentleman that was there at his storage said the keypad hasn't worked in months. Pretty inconvenient. And the website to get the acess code doesn't work either. It says error and to please call which does you no good because the automated system tells you to use the website then hangs up. Very vicious circle.

Recommended: No

Great

Top notch …………………………………. Zzzzzz

Recommended: Yes

Fantastic and fast

Easy to set up and they accommodated all my needs

Recommended: Yes

I have confirmed 3 times that I have moved in last Saturday.

Again 3rd time, Yes I moved in Saturday January 31st. Thank you

Recommended: Yes

Excellent customer service

Very satisfied with all steps to rental

Recommended: Yes

Condition of facilities, security and inside storage units are impeccable.

Oscar, the customer service representative that assisted me, was absolutely the sole reason that I rented from your company. I'm a senior, like most my age, I'm computer illiterate. Without the assistance of Oscar staying on the line while I navigated your website I never would have completed rental agreement. Oscar was very polite and handled several meltdowns incurred with mey lack of computer skills. He diligently work me through all the steps while my phone was out of power and subsequently lost connection. He was so informative I was able to complete form on my own. If all customer service was as helpful as your staff is, I think there would be a lot more happy people out there going about their day. Double 5 star review to Oscar and your team. Thank you very much.

Recommended: Yes

Easy and simple

Renting was easy and simple. I was able to get my rental, sign my paperwork and get my unit in less than 15 minutes

Recommended: Yes

Fair pricing professional prices are very affordable

Fit in my price range very satisfied

Recommended: Yes

Couldnﾃ｢竄ｬ邃｢t get passed the gate when moving in. My code wasnﾃ｢竄ｬ邃｢t working!

Could not get past the gate my code would not workﾃ｢竄ｬﾂｦ could not get nobody on the phone to help me to get into the gate no Office on sight. Everything is animated through the phone no live person to speak to. Finally, somebody was trying to get in the gate to their storage unit. Thatﾃ｢竄ｬ邃｢s how I got in. I still donﾃ｢竄ｬ邃｢t know if I can get into my storage unit with my code to enter to open the gate. Everything is animated even the emails. So frustrating.

Recommended: No

New customer

First day moving in could not open the gate with my passcode. So frustrating when I called & couldnﾃ｢竄ｬ邃｢t get through to a live person to help me. I couldnﾃ｢竄ｬ邃｢t do anything for 25 minutes later a lady showed up that was going to get into her unit & opened the gate for me. I was paying movers to bring my things to the unit that were waiting with me as well!

Recommended: No

Thank you

I am needing help with my gate code! Other then that I am happy

Recommended: Yes

Thank you

I thank you for your service and convenience. I had a problem with the gate code but will see if itﾃ｢竄ｬ邃｢s resolved in the next day or two.

Recommended: Yes

Fantastic

Very affordable storage units, very high security, thank you guys so much!

Recommended: Yes

They were great!!

I am so pleased that I went with this company.

Recommended: Yes

Thank you for the online convenience and excellent customer service!

Great, fast, friendly, clean, affordable, easy, and online convenience!!!

Recommended: Yes

Easy process and friendly service

Needed a place fast and cheap, and this remote process worked well for me. The agent was very friendly and helpful. All the codes worked, the place is clean and secure.

Recommended: Yes