SecureSpace Self Storage Richmond

Problems moving in, mostly due to Sparefoot miscommunication

If you are reading this, you can use Sparefoot as a pricing comparison platform, but DO NOT rely on them for any information about the actual storage facility! I asked specific questions that were incorrect. This review is mostly concerning communication around move-in. - Was not told over the phone that were was a mandatory minimum $12/mo. insurance fee added on to the monthly fee. - Was incorrectly told over the phone that I could provide my own lock. When I brought it to the facility I learned that you must buy a cylinder lock for about $20. - It took WAY longer than expected to move in. I called in advance to MAKE SURE there would be someone in the office when I arrived and there was not. I got there at 3 p.m. and there was a sign that said they would be back at 3:15 p.m. They were on lunch. I understand that people need to take a legally required lunch break but this was not told to me over the phone, as I would have planned accordingly. I had movers waiting in the van, making my move-in more expensive. - Once they opened up, they told me Sparefoot did not have correct information. They also did not have a unit waiting for me. I had to leave movers in my van waiting while we walked around the very large facility looking for an available space. - The office hours and facility access hours Sparefoot provided were also incorrect. - In general the actual storage facility is a good value, clean, and suits my needs, but the problems with the reservation system with Sparefoot need to be addressed so others moving in don't have the same problems I did.

Recommended: Yes

Don't raise rental fee!

Everything seems great except after reading some reviews that rental fees may be raised which caused some people to be upset, I hope this won't happen in this terrible economic times; Otherwise I'd have to vacate when that happens!

Recommended: Yes

Clean, safe space for our RV & dump station, too.

Glad to have found this space for our RV.

Recommended: Yes

Excellent customer service Г°ЕёЛњЖ’

Nice area, excellent customer service

Recommended: Yes

We moved in on sat 12/28

Woman at desk was very helpful Unit was wet inside we winder if it will have flooding issues ? We had to sweep up before unpacking

Recommended: Yes

An easy experience

Billie welcomed us and made the transition comfortable, though this kind of move can be a challenge. Our only suggestion would be to mark the many aisles of units. Itﾃ｢竄ｬ邃｢s a bit of a maze and can get confusing.

Recommended: Yes

Great servcie

Nice clean new facility. Temperature controlled.

Recommended: Yes

friendly and helpful manager and staff people, , clean easy new building

the people including manger Johnathan, Eric and the woman whose name i missed are very helpful and friendly. The new building is clean and easy to navigate.

Recommended: Yes

The customer service from Jonathan was awesome

Jonathan made the overall process very smooth and easy. The facility was very new and clean.

Recommended: Yes

Good value for the Price

Thanks Jonathan for explaining in detail the move in process. I hope prices stay reasonable. Place is clean and safe feeling

Recommended: Yes