Bruce F.
                                                Jun 13, 2025
                                                
                                                
    
    
    
    
    
    
                                                excellent customer service experience!
                                                very efficient, clean facility with terrific live, in-person, solution-oriented customer service representatives on site!
                                                Recommended: Yes
                                             
                                        
                                            
                                                Stephanie Anderson
                                                Mar 22, 2024
                                                
                                                
    
    
    
    
    
    
                                                Jay went above and beyond in Customer Service
                                                芒颅聬芒颅聬芒颅聬芒颅聬芒颅聬
I recently had the pleasure of utilizing Jay's services at Self Storage, and I couldn't be more impressed! From the moment I walked in, Jay made the check-in process seamless and stress-free. His professionalism and attention to detail were truly extraordinary.
Jay went above and beyond to ensure that all of my needs were met efficiently and effectively. He was incredibly knowledgeable about the facility and was able to answer all of my questions with ease. His friendly demeanor and positive attitude made the entire experience enjoyable.
Thanks to Jay, I feel confident that my belongings are in good hands at Self Storage. I highly recommend Jay and this facility to anyone in need of storage solutions. Five stars all around for Jay's exceptional service!
                                                Recommended: Yes
                                             
                                        
                                            
                                                Jason Alexander
                                                Mar 17, 2024
                                                
                                                
    
    
    
    
    
    
                                                Awesome
                                                Love the staff. Great facility
                                                Recommended: Yes
                                             
                                        
                                            
                                                Pat Bader
                                                Apr 11, 2022
                                                
                                                
    
    
    
    
    
    
                                                Great manager, clean facility
                                                Jay the manager was great. I had booked my reservation online but the system could not find it and Jay worked really had to help out and we finally got it figured out. So thanks Jay. The facility itself is clean and convenient due to opening at 6am. Although signage could be improved and the advertised size of the units is BS. They say approximately 5x9 it’s more like 5x8’3” so that is a liberal meaning of “approx”.
                                                Recommended: Yes
                                             
                                        
                                            
                                                Donna Vlassich
                                                Feb 21, 2022
                                                
                                                
    
    
    
    
    
    
                                                Pleasantly surprised at the cleanliness and lighting of the facility
                                                Needed a small unit to store items and this fit the bill
                                                Recommended: Yes
                                             
                                        
                                            
                                                Irina N
                                                Feb 10, 2022
                                                
                                                
    
    
    
    
    
    
                                                Great facility, easy move-in
                                                So far a very favorable experience with this Storage facility. My first time using Public Storage, and I was really impressed by the ease of using the facility and great staff.
                                                Recommended: Yes
                                             
                                        
                                            
                                                L Scott
                                                Feb 01, 2022
                                                
                                                
    
    
    
    
    
    
                                                Best storage in area!
                                                Helpful and kind woman works there and the place is spotless inside and out!
                                                Recommended: Yes
                                             
                                        
                                            
                                                Arlene Leibowitz
                                                Jan 16, 2022
                                                
                                                
    
    
    
    
    
    
                                                Conveniently located
                                                Everything went smoothly when I moved into my storage unit. My only problem was with the elevator. When I put in my code, the door opened, but the elevator did not move. Fortunately, after several tries, Jay came out of an elevator and showed me what to do. That was my only problem and my belongings fit in the unit perfectly.
                                                Recommended: Yes
                                             
                                        
                                            
                                                Brian Swann
                                                Jan 10, 2022
                                                
                                                
    
    
    
    
    
    
                                                Clean facility and GREAT staff.
                                                Clean lot and nice staff. Saved me a bundle for same sized space and climate controlled. Better access hours than previous facility our heirlooms were in.
                                                Recommended: Yes
                                             
                                        
                                            
                                                James Klein
                                                Jan 10, 2022
                                                
                                                
    
    
    
    
    
    
                                                Clean, easy, and inexpensive
                                                The facility is very well maintained and clean. Nathan assisted me through the process and he couldn't have made it easier. Happy to have a place like this so close to home.
                                                Recommended: Yes
                                             
                                        
                                            
                                                Sandra
                                                Jan 05, 2022
                                                
                                                
    
    
    
    
    
    
                                                Nice and clean
                                                It was nice and clean and staff pretty friendly
                                                Recommended: Yes
                                             
                                        
                                            
                                                Cheyne
                                                Jan 01, 2022
                                                
                                                
    
    
    
    
    
    
                                                Would Definitely Recommend
                                                Amazing customer service. Was able to transfer me from a 5x10 to 10x10 on the spot. Super clean facility.
                                                Recommended: Yes
                                             
                                        
                                            
                                                Steven Sanchez
                                                Dec 21, 2021
                                                
                                                
    
    
    
    
    
    
                                                Great location and attractive price
                                                Expected the facility to be the most expensive but it was the least. Great location and friendly staff. 
The bad: Entry keypads to open the gate are located far behind a post requiring you to get out of your vehicle to enter or exit the lot. Also, although the facility is accessible until 9 pm, they lock up the moving carts at 6 pm when the office closes. If you get there after 6 pm you might not find a cart unlocked to move your stuff.
                                                Recommended: Yes
                                             
                                        
                                            
                                                Laura Moreno
                                                Dec 20, 2021
                                                
                                                
    
    
    
    
    
    
                                                Great facility, location and staff
                                                Very helpful staff and clean site.
                                                Recommended: Yes
                                             
                                        
                                            
                                                Scott Keough
                                                Dec 07, 2021
                                                
                                                
    
    
    
    
    
    
                                                so far has been great
                                                just moved in and has been a good experience
                                                Recommended: Yes
                                             
                                        
                                            
                                                RUBEN ESTRADA
                                                Nov 29, 2021
                                                
                                                
    
    
    
    
    
    
                                                Clean friendly business
                                                Staff was great and made things roll smoothly. 
Thank you Jay.
                                                Recommended: Yes
                                             
                                        
                                            
                                                Martha
                                                Nov 24, 2021
                                                
                                                
    
    
    
    
    
    
                                                Happy with storage
                                                Happy with pricing and storage unit. Friendly customer service .Easy and fast process
                                                Recommended: Yes
                                             
                                        
                                            
                                                Melissa Lockerman
                                                Nov 10, 2021
                                                
                                                
    
    
    
    
    
    
                                                Great place, needs more than one employee
                                                A clean and pleasant place with affordable prices. I am very happy with my new storage unit. Unfortunately, they have only one employee staffing the facility and while they are busy doing their job on the inside, the rental office is locked up with no one to help and no one answering the phone. I waited outside for 30 minutes for someone to unlock the door and help me rent my unit. If they are going to post office hours, then someone should be in the office during those hours. Once inside, the customer service was good and Iテ「竄ャ邃「m satisfied with my experience.
                                                Recommended: Yes
                                             
                                        
                                            
                                                Victoria Shields
                                                Oct 11, 2021
                                                
                                                
    
    
    
    
    
    
                                                Public Storage in Westlake Village!!!!
                                                I phoned Public Storage and met the nicest couple who run the place so efficiently I explained my situation with storing my things in a large POD at the POD facility which was incredibly expensive! The gentleman who helped me made it seem so simple!! Moving my things into Public Storage was the best plan for me. Public Storage is impeccably clean, well lit, and most of all I felt safe and my items are safe I was able to fit my things into a nice indoor 10x10 temperature controlled spot! I have an APP with a remote that I got to download and I can get to my storage unit any time I want up to 9pm/7days a week.. this is a TOP NOTCH place to store my precious things! Very reasonable compared to POD and they have links to great movers and packers.. So relieved to be working with PUBLIC STORAGE
                                                Recommended: Yes
                                             
                                        
                                            
                                                Kirk
                                                Oct 04, 2021
                                                
                                                
    
    
    
    
    
    
                                                Great experience moving in.
                                                Staff is very helpful, units are very clean. Great access and good lighting makes an easy move in.
                                                Recommended: Yes
                                             
                                        
                                            
                                                Nina
                                                Sep 24, 2021
                                                
                                                
    
    
    
    
    
    
                                                Great storage facility
                                                Great storage facility – nice staff, clean, state-of-the-art
                                                Recommended: Yes
                                             
                                        
                                            
                                                ALBERT 'DINO' QUINTANILLA
                                                Sep 10, 2021
                                                
                                                
    
    
    
    
    
    
                                                FALSE ADVERTISING. reserved a 6 x 9 Unit. Actually like 5 x 8.5
                                                A lot of benefits, but one PROBLEM is the size of the unit. reserved a 6 x 9 Unit. Actually like 5 x 8.5. Security good, manager good, climate inside facility nice. AGAIN JUST NOT THE ACTUAL SIZE OF THE UNIT. MEASURE IT WHEN YOU GET THERE. ( PER MANAGER, 'THATS THE MEASUREMENTS THE BUILDERS STATED'
                                                Recommended: Yes
                                             
                                        
                                            
                                                Laure Williams
                                                Sep 08, 2021
                                                
                                                
    
    
    
    
    
    
                                                Great experience
                                                I had a great, super ez time! Jay was very helpful and professional. When I left, I felt like everything had been explained and I was now ready for the movers to bring all my stuff!!! Would definitely recommend to everyone!
                                                Recommended: Yes
                                             
                                        
                                            
                                                Arthur A. Cappilla
                                                Aug 17, 2021
                                                
                                                
    
    
    
    
    
    
                                                EXCELLENT!!!!!
                                                Very helpful the staff was great. Very clean. Very responsive
                                                Recommended: Yes
                                             
                                        
                                            
                                                Rosa
                                                Aug 09, 2021
                                                
                                                
    
    
    
    
    
    
                                                Nice Place
                                                New, clean, safe facilites. Everything worked well.
                                                Recommended: Yes
                                             
                                        
                                            
                                                Michele Fry
                                                Aug 06, 2021
                                                
                                                
    
    
    
    
    
    
                                                LOCKED OUT- The unit still had a padlock on it when we arrived after hours!
                                                The unit still had a padlock on it when we arrived. This was even after the guy on the phone said he would remove it. This makes two attempts to move in without success!! We had to rent the moving truck an extra day due to his incompetance! Very unhappy and this was after we already told them that the lock was on there from day before when we tried to move in!! Public Storage should give us a credit for the lost day, and pay for the extra day of having to rent the UHaul Truck plus the extra gas and mileage driving back and forth from the hotel to storage facility. All due to lack of customer service!! Unacceptable!!
                                                Recommended: Yes
                                             
                                        
                                            
                                                Betty Erickson
                                                Jul 31, 2021
                                                
                                                
    
    
    
    
    
    
                                                Clean, secure, and excellent customer service
                                                Before even seeing the storage area, I was impressed by the excellent customer service. Jay was very patient and polite to a person in front of me who had many, many questions. When it was my turn he was friendly and efficient. The storage units are in a very secure building, and the inside was very clean. I would definitely recommend using this facility.
                                                Recommended: Yes
                                             
                                        
                                            
                                                Darren M.
                                                Jul 30, 2021
                                                
                                                
    
    
    
    
    
    
                                                Climate Controlled, Awesome Staff, NEW Bldg.
                                                I want to say that Charlotte, the rep who take care of me, was outstanding and went above and beyond the call of duty required by her job when she set me up with a storage unit. I got in on a sweet promo deal for $16 a month  $15 mandatory insurance for a 5x5 on the second floor. They renovated the second and third floor and this is the CLEANEST building I've ever been to for storage. AC was running, sensor lights, multiple security points where you put your code in (almost enough to be irritating but I'd never trade it for anything else). 
Definitely going to be staying here for the next 6-8 months and then we'll reassess when the promo ends.
                                                Recommended: Yes
                                             
                                        
                                            
                                                Vince McKewin
                                                Jul 29, 2021
                                                
                                                
    
    
    
    
    
    
                                                Brand new place. Very clean.
                                                Great price, new facility. Counter person was nice but too busy with other customers. He needs help.
                                                Recommended: Yes
                                             
                                        
                                            
                                                Alfredo
                                                Jul 27, 2021
                                                
                                                
    
    
    
    
    
    
                                                Overall great experience
                                                Very clean and profesional staff, they were working on the gate codes and pin pads and accommodated quite well for it
                                                Recommended: Yes
                                             
                                        
                                            
                                                Pat Van Bogart
                                                Jul 27, 2021
                                                
                                                
    
    
    
    
    
    
                                                Very good overall.
                                                Jay is a one man show so I couldnテ「竄ャ邃「t reach them i drive down there in person. He was awesome but one person can only do so many things at once
                                                Recommended: Yes
                                             
                                        
                                            
                                                Tami Troutt
                                                Jul 27, 2021
                                                
                                                
    
    
    
    
    
    
                                                Nice facility
                                                Very clean and easy to access. It took me a second to figure out the elevator system, but it was very easy to move my stuff into my storage unit.
                                                Recommended: Yes
                                             
                                        
                                            
                                                Elizabeth
                                                Jul 25, 2021
                                                
                                                
    
    
    
    
    
    
                                                Great place to rent, Great space to have
                                                Reservations were easy, directions were simple to follow Charlotte works at the front desk, she was super friendly , warm, and inviting.
                                                Recommended: Yes
                                             
                                        
                                            
                                                Aliza Feerst
                                                Jul 23, 2021
                                                
                                                
    
    
    
    
    
    
                                                Jay and Charlotte are so helpful and professional.
                                                When I arrived it was close to closing but Charlotte stayed late to answer my questions. Jay was already off work and came back to make sure I got in ok when my code did not work. He gave me a new gate code so I could access my storage. Jay also reassured me that I would be safe in this facility as it was getting dark and I was alone.
                                                Recommended: Yes
                                             
                                        
                                            
                                                Esther Penner
                                                Apr 17, 2021
                                                
                                                
    
    
    
    
    
    
                                                The overall move-in experience exceeded my expectations.
                                                Jay was very kind, considerate friendly and helpful. He knows his job and executes is well. What was disappointing was that your online registration system would not allow me to set up an account so I had to do everything at the facility. There was a definite shortage of carts and a very long way to my unit. I understand that there will be a closer entrance in June. I hope that's the case.
                                                Recommended: Yes
                                             
                                        
                                            
                                                Suzanne Kingston
                                                Mar 25, 2021
                                                
                                                
    
    
    
    
    
    
                                                Best experience ever - Jay ROCKS!!!!!❤️
                                                Everyone at public storage was super nice and helpful. However, Jay went above and beyond his super capabilities. I misjudged the size needed for storage and Jay came through for me with the correct size, the right price and with his delightful, charming, professional and hilarious attitude. What a valuable asset UHAUL has in Jay - I could say more, but I think you get the idea - thank you for a terrific moving experience ❤️❤️❤️❤️❤️
                                                Recommended: Yes
                                             
                                        
                                            
                                                Jose Martinez
                                                Mar 17, 2021
                                                
                                                
    
    
    
    
    
    
                                                Awesome service!
                                                The process was very smooth and their service was great!
                                                Recommended: Yes
                                             
                                        
                                            
                                                Shannon crone
                                                Mar 15, 2021
                                                
                                                
    
    
    
    
    
    
                                                Great service
                                                Friendly staff
Very clean facility
Very knowledgeable
                                                Recommended: Yes
                                             
                                        
                                            
                                                Jesse T Baxter
                                                Mar 15, 2021
                                                
                                                
    
    
    
    
    
    
                                                Review
                                                Simple and customer friendly I will let my contacts know and would recommend to anyone. The experience was timely and smooth!
                                                Recommended: Yes